Services Management Platform
SMP delivers many key business management and service management processes through an integrated and cost effective system that addresses important business and operational challenges of migrating into the VoIP marketplace.
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Process automation enables Network Operators to enter and/or expand their rightful VoIP market share without a corresponding increase in staff.
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SMP is available today, improving near term revenues and time-to-market for VoIP services.
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SMP is a fully integrated solution, enabling Network Operators to deploy expanded service offerings without the complexity and expense of purchasing individual OSS components that must be integrated by the Network Operators’ engineers.
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SMP provides an opportunity for competitive differentiation in all areas of VOIP services including:
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Pre-Paid services
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Post-Paid services
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Wholesale Telco services
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Terminations
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Rating and Billing
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Service Creation
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Real-Time Average Success Rates (ASR) reporting
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Real-Time Busy Hour Call Attempts (BHCA) reports
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Detailed traffic analysis and statistics
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Rate table management and least cost routing tools
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Automated Provisioning
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Remote Network Management
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Personal IP phones services
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Conferencing
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Mobility
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Narrowband access
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Residual revenues
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E-commerce shopping for customer recharges
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Visa, MasterCard, Discover, AMEX, and Paypal
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The SMP system utilizes the latest in Web, Java, Linux and SQL database technology, providing a highly portable and scalable solution running on virtually any cost-effective computing platforms available today.
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SMP provides secure and ubiquitous web access to all systems functions though any common web browser, enabling authorized access by users across the company or their customers worldwide.
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SMP GUIs enable ease-of-use and convenience to network operators and their customers with online user guides and built-in help functions. Intuitive GUI screens simplify the management and control of all SMP functions.
SMP – Functional Flow
Functional Components
1) Service Creation Environment
Design an unlimited number of service plans and manage your base rate deck and discounting plans with our Service Creation Toolkit.
Create “Special” rate for selected countries
Set Peak – Off Peak rates / times
800 Number Charges
Select Markups above your base rate deck
Adjust rounding increments
Apply surcharges as needed
Apply connect, disconnect and long call fees as needed
View retail rates based on selected service options
Plan new services by testing service option impacts before execution – test “what-ifs”
2) Order and Inventory Management
Order Management
Integrated E-Commerce tools enable users to easily place new products online, take orders, track and process those orders through fulfillment, securely verify and process customer charges, and manage your product inventory.
- Customer Shopping Cart
Customer’s buy products online with secure ordering and billing over any web interface.
- Order Inventory
Order system generated card/pins, Pins/Passwords or User ID/ Password combinations.
- Order Status and Work Flow Reporting
View the status of your orders and manage order flow through fulfillment
· Email Order Notifications
Email notifications auto-generated when customer orders are placed and fulfilled.
Inventory Assignment
View User ID’s or Pins you have available to sell, and know when you need to reorder.
· Track Pins sold by Usage
See when User ID’s or Pins have been activated and know remotely when your customers need more.
· Assign Inventory to Distributors, and/or Customers
Fill User ID and Phone orders quickly – email new User ID’s to your customers immediately so they can begin using the product right away.
Inventory Tracking (CardTrackerÔ)
Easily identify inventory status based customer activity to know when products are in use before they are sold out.
3) Service Activation
- Create new services that are activated immediately upon request
- Make changes to services options that take effect in Real-Time
4) Mediation
- Network Fault Monitoring and Reporting
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Call Management
- Call Detail Collection, Analysis and Reporting
- Traffic Statistics and Performance Analysis
5) Rating and Billing
- User Authentication, Accounting and Administration (AAA) RADIUS
- Billing interfaces to third parties (HTML, XML, FTP)
- Manage Carrier Rate Decks (Excel Rate Tables, ASCII Files, SQL) - Routing Analysis Tools
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Calls Rated and Billed depending on service options
• Postpaid - anniversary, month, quarter, year billing cycles
• Prepaid – Hourly, Daily, monthly prepaid billing
• Prepaid, postpaid or Wholesale combination
• Detailed rating by service, time, usage, peak or flat
• Reseller support with agent commissions - Traffic statistics and analysis reporting
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Total Calls by Termination Country
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Total ASR – ASR breakdown by Country
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Call failure analysis
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Traffic breakout by day and week
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Peak Busy hour, High and Low traffic periods by hour and day
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Traffic analysis is shown by number of calls, $ volume and minutes used
6) Trouble Management
- Problem Reporting
- Problem Status and Resolution Reporting
7) Account Management for all Clients
- 7 level Account Administration
- Client Account Reporting
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Client Accounts
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Client Payment
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Client Refund
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View My Statements
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View My Usage
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View My Rate
Let us show you how our currently available end-to-end solutions can position your company to enjoy the advantages of VoIP networking and services today. Also, see how this investment positions your company to offer future products and services utilizing best-of-breed emerging VoIP technology. To learn more please contact us at sales@iphone4less.com or call 972-633-8015.